Fulfillment Policy

Service Delivery & Fulfillment Policy
‍Our marketing agency provides customized marketing services to home remodeling professionals. Because each client’s needs differ, we enter into a unique Services Agreement with each client. The following policy outlines general guidelines regarding service delivery, payment, and other key terms. Please note that the actual details—including refund and fee structures—are governed by the specific Services Agreement executed with each client. All terms & conditions outlined in a Services Agreement will supersede any and all information outlined here.

1. Service Delivery
Scope of Work: We perform marketing services (e.g., digital advertising, content creation, consultation) defined in the individually executed Services Agreement for each client.
‍Timeline: Service timelines, milestones, and deliverable dates are established on a per-project basis in the Services Agreement.
‍Client Responsibilities: Clients are expected to provide timely feedback, necessary files, and approvals in order for us to meet agreed-upon milestones.

2. Payment Terms
Fees & Invoicing: Payment schedules (e.g., monthly retainers, project-based fees) and invoicing details are outlined in each client’s Services Agreement.
‍Accepted Payment Methods: We currently accept payments via Stripe’s secure payment link, credit/debit card, or other methods indicated in your individual agreement.
‍Payment Due Dates: Invoices are typically due upon receipt unless otherwise specified in your Services Agreement.

3. Late Fees: We may charge late fees if an invoice remains unpaid after the grace period specified in your Services Agreement. Any such fees or penalties will be clearly stated in that agreement.

4. Cancellations and Rescheduling
Project Cancellations: If you wish to cancel or discontinue services before the agreed-upon term, refer to your Services Agreement for guidelines on notice requirements, potential early termination fees, or refunds.
‍Meeting Rescheduling: Requirements for rescheduling procedures will be outlined in our Services Agreement.

5. Revisions and Changes
Scope Adjustments: We understand that the marketing needs of each client may evolve. Any changes to the original scope or deliverables will be addressed and priced according to the terms in your Services Agreement.
‍Approval Process: Revisions or modifications are typically discussed and approved via email or during scheduled meetings. Final details will be recorded in writing.

6. Termination Conditions
Mutual Right to Terminate: Both parties retain the right to terminate the relationship under conditions described in the Services Agreement.
‍Effects of Termination: Upon termination, any fees or refunds due will be calculated based on the provisions outlined in the signed Services Agreement.

7. Refunds and Fees
Refund Eligibility: We offer refunds only under conditions specified in the individual Services Agreement, which may vary from client to client.
‍Additional Fees: Any extra charges (such as rush fees or additional scope work) will be discussed and agreed upon in writing before any additional services are rendered.

8. No Shipping or Return Policy: Since our deliverables are professional services rather than physical goods, no shipping, return, or exchange policy applies.

9. Contact Information: If you have questions about these policies or wish to discuss details specific to your project, please contact us at:
‍Phone: 720-792-2522
‍Email: support@design-build-marketing.com

We look forward to providing you with the highest quality marketing services and appreciate your cooperation. Please remember that any specific legal obligations or rights will be defined in the Services Agreement you sign before commencing work.